For information about orders, shipping, or returns, please check the FAQ section. If you have any further questions, our support team is available and happy to assist you.
Can I track my order?
Yes, you can via the Track Your Order page.
Who pays for return shipping?
- If the return is due to an error or damaged item, return shipping costs are covered by the store.
- For other approved returns, shipping costs are the responsibility of the customer.
How do I start a return?
To initiate a return or exchange, contact email within 30 days of delivery. Include the order number, item details, reason for return, and supporting images. Requests without prior approval will not be processed.
What payment methods do you accept?
All currently supported payment methods are outlined on our Payment Policy.
What conditions must items meet to be returned or exchanged?
Items will be returned or exchanged if they meet the following conditions:
- Unused and in the original condition received.
- Returned with all original parts and packaging.
- No signs of use or wear.
Customer Service Hours: Monday to Friday: 09:00 AM - 05:00 PM EDT